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Press Release
Altitude Software secures Euro 14 million in new financing round

Successfully completed funding round is led by e-Millennium1 private equity fund and includes existing shareholders.

Lisbon--(M2 Presswire)--May 14, 2002--Altitude Software, a global technology leader in contact centre solutions, today announced the successful completion of a new funding round, securing 14 million euros from both new and existing investors.

The lead investor is the e-Millennium1 fund, being joined by current shareholders BPI;; Intel Capital; Insight Venture Partners; Nesbic CTE Funds; Sonae Group; and Totta Finance. Further financial details were not disclosed.

e-Millennium1 is a leading venture capital / private equity fund focusing on telecom, media and technology sectors and it brings to Altitude Software a deep knowledge of a number of key European markets and a distinguished network of financial and technology oriented investors, such as Beisheim Holding, BPI, Deutsche Bank AG, La Caixa and SAP AG.

"Altitude Software provides state-of-the-art contact centre solutions. Even in 2001, when the economic downturn separated the wheat from the chaff, Altitude has deepened its large global customer base, strengthened its partner network and achieved solid business development" argues Altitude CEO Carlos Quintas.

"After having structured our business to respond to market conditions we feel on-track to building a successful future underpinned by self-sustained growth."

"The new financial resources will allow us to have the solid financial base necessary for a focused, long-term expansion whilst further deepening our quality customer base and partner network."

2001 saw Altitude Software consolidate its financial position, moving towards operational break-even. In 2001 and 2002, despite extremely testing business conditions, the company has captured a significant number of customer wins such as Credit Agricole; SITEL; Burda and Santander Central Hispano, and a number of fresh alliances with partners such as Crane (in the UK), MCI Worldcom (in the US) and 3D Networks (in Asia).

"We have been involved with Altitude Software for several months, looking closely at its product suite, performance and business indicators, and interviewed its customers and partners", explained Dr. Steffen Lehmann, partner at e-millennium1. "We are convinced that Altitude Software not only has a solid customer base and partner network, but it is very well positioned to become a leading player in the fast growth area of customer interaction management and contact centre solutions."

About Altitude Software
Altitude Software ( is a privately owned independent company backed by several investors, such as Intel Capital, Insight Venture Partners, BNP Paribas, BPI;; Nesbic CTE Funds; Sonae Group; Totta Finance and Hicks Muse. Altitude Software is a global technology leader in contact centre solutions with the Unified Customer Interaction(tm) (uCI) product line.

"Altitude Software was founded in 1995 and serves 500 customers of all sizes worldwide, either directly or through a wide network of partners. Altitude Software has 17 offices in 14 countries around the world.

About Altitude uCI Solution
The Altitude uCI solution is an out-of-the-box, infrastructure independent solution with full blended support for voice (inbound and outbound), IVR, email, web collaboration and chat. uCI manages and improves customer relationships for each new interaction in a wide range of contact centres, from SMEs to huge multi-site organizations.

Within the contact centre, Altitude uCI is a cost-efficiency oriented management tool, conceived to improve the overall productivity of the contact centre. Since Altitude uCI was engineered to easily integrate with legacy, front-end, and back-end systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits even with a small up-front investment. Therefore, Altitude uCI allows the customer to achieve return on investment in a limited time frame.

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