Intel Capital - Portfolio Company: Altitude Software (formerly Easyphone)


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	These company descriptions are of certain companies that Intel has invested in. Intel did not create these company descriptions and does not control the content of these descriptions. These descriptions speak as of their respective dates and the information discussed therein may have since changed. Intel does not guarantee the accuracy or completeness of any information or data in the descriptions, nor shall Intel be liable in any way to the reader or to any other person, firm or corporation whatsoever for any delays, inaccuracies, errors in, or omission of any such information, or for any actions taken in reliance thereon or for any damages arising therefrom. In addition, certain of these companies may have changed their name, organizational structure or investor composition since the date of the company description and Intel disclaims any obligation to update this information, including Intel's shareholdings in such companies.

Altitude Software
(Portugal)

Europe:
Av. dos Combatentes 43
1600-042 Lisbon
Portugal
tel: +351 21 720 5000
fax: +351 21 720 5090

USA:
1900 McCarthy Blvd,
Suite 310
Milpitas, CA, 95035-7440
tel: 408 965 1700
fax: 408 965 1712

www.altitude.com

*The link above is to an external web site. Intel does not own or control the contents of such external web site. In addition, the information on this web page has been provided by the company and is subject to the Intel disclaimer noted to the left of this page.

Altitude Software (formerly Easyphone) is a global provider of award-winning solutions for Unified Customer Interaction*(uCI) which enables companies to unify, integrate and optimise customer relationships. As a global company with offices worldwide, more than 300 customers look to Altitude Software for integrated eCRM solutions that leverage a company's existing communications and technology investments.

Altitude Software solutions are customer-centric by design, ensuring that companies leverage valuable customer information across all touch points in the organisation to enable a 360° view of the customer. The integrated uCI suite manages self-service and assisted interactions across all communication channels - including web, telephone, email and WAP - and is underpinned by a single web-centric platform that consolidates, manages and reports on all customer-driven business transactions, to maximise long-term customer value and profitability.

Carlos Quintas, CEO and President
Carlos Quintas has extensive experience in the customer contact industry. In 1993, Quintas and his Easyphone team developed one of the industry's first integrated inbound and outbound contact center solution. Prior to Easyphone, he was with SSF, one of Portugal's leading providers of business applications for the finance and credit industry. Earlier in his career, he worked at EEI, one of the first companies in Portugal to distribute UNIX-based computers. In addition, Quintas also held a computer science teaching position at the Technical University of Lisbon. He is a recognized expert in the field of computers and telephony, and has published papers on the subjects of relational databases and speech recognition. He received his degree in electronics, with an emphasis in computer sciences and telecommunications, from the Technical University of Lisbon

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