Av. dos Combatentes 43
tel: +351 21 720 5000
fax: +351 21 720 5090
1900 McCarthy Blvd,
Milpitas, CA, 95035-7440
tel: 408 965 1700
fax: 408 965 1712
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Altitude Software (formerly Easyphone) is a global provider of award-winning solutions for Unified Customer Interaction*(uCI) which enables companies to unify, integrate and optimise customer relationships. As a global company with offices worldwide, more than 300 customers look to Altitude Software for integrated eCRM solutions that leverage a company's existing communications and technology investments.
Altitude Software solutions are customer-centric by design, ensuring that companies leverage valuable customer information across all touch points in the organisation to enable a 360° view of the customer. The integrated uCI suite manages self-service and assisted interactions across all communication channels - including web, telephone, email and WAP - and is underpinned by a single web-centric platform that consolidates, manages and reports on all customer-driven business transactions, to maximise long-term customer value and profitability.
Carlos Quintas, CEO and President
Carlos Quintas has extensive experience in the customer contact industry. In 1993, Quintas and his Easyphone team developed one of the industry's first integrated inbound and outbound contact center solution. Prior to Easyphone, he was with SSF, one of Portugal's leading providers of business applications for the finance and credit industry. Earlier in his career, he worked at EEI, one of the first companies in Portugal to distribute UNIX-based computers. In addition, Quintas also held a computer science teaching position at the Technical University of Lisbon. He is a recognized expert in the field of computers and telephony, and has published papers on the subjects of relational databases and speech recognition. He received his degree in electronics, with an emphasis in computer sciences and telecommunications, from the Technical University of Lisbon