customer relationship management


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	customer relationship management (CRM) How do you attract and retain customers for your business? Make the move towards building a user-centric experience with these strategies and real-life tips.

business strategies


	linking customer behavior to e-commerce strategy authored by Knowledge
	the problem with segmentation authored by Patricia Seybold Group
	the new rules of CRM authored by PriceWaterhouseCoopers
	CRM's move toward mobility: an interview with Intel's Chris Thomas
	next-generation CRM
	putting customers at the center of CRM

technology strategies


	beyond proprietary computing: a guide to Intel® architecture server deployment scenarios authored by CMP Media
	taking it personal authored by Broadvision
	information delivery at Intel: using CRM to accelerate business processes, enable customers

success stories


	Farm Credit Services of America* [PDF, 34KB] authored by Pivotal
	Andover E-pulppaper Ltd.
	Blaupunkt
	Castcom
	Legend Computer Systems
	Sevina
	Shell Corporation

solution providers


	BroadVision
	Burntsand: next-generation insurance claims portal [PDF, 821KB]
	Burntsand: next-generation solutions claims portal [PDF, 689KB]
	Dimension Data: customer relationship management solution [PDF, 448KB]
	Dimension Data: Franchise Communication Portal [PDF, 393KB]
	Financial Network Services: operations automation solution for retail banking [PDF, 705KB]
	Getronics: web-enabled, multi-channel customer service solution [PDF, 1.21MB]
	IBM Global Services/SAS: Enterprise Customer Analytics solutions [PDF, 457KB]
	IBM Global Services/SAS: Enterprise Customer Analytic solution for retailers [PDF, 2.12MB]
	IIS (Integrated Information Systems)*
	J.D. Edwards*
	Melillo Consulting: next-generation portal solution [PDF, 458KB]
	Pivotal: retail banking solution [PDF, 1.19MB]
	Stellcom: personal sales assistant [PDF, 559KB]
	Vignette*


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