Q: What can I do with an Intel® PC Camera?
A: Intel® PC Cameras let you make Internet video phone calls, send email postcards, broadcast live video and audio to your distant family and friends, and-of course-take snapshots and videos as well as capture audio clips. Beyond this basic functionality, what you can do depends on which camera you own.

Q: Which of these products will let me make Internet video phone calls?
A: All of the cameras in the Intel PC Camera family can be used to make video phone calls over the Internet.

Q: When I call using my video phone software, how will my phone bill be affected?
A: If you use Intel® Video Phone 5.0 software to make video phone calls over the Internet, you will only pay your regular Internet connection charges.

Q: Aside from a PC and one of the Intel PC Cameras, what do I need to make video phone calls over the Internet?
A: Once your PC Camera is set up and the software is installed, you must connect to an Internet Service Provider (ISP) that supports TCP/IP to be able to make video phone calls over the Internet. Consult your PC manual or your ISP for more information.

Q: What type of computer do I need in order to use the Intel PC Cameras?
A: Basic system requirements for the Intel PC Cameras include: a desktop or notebook PC equipped with a USB port, running a Pentium® processor with MMX� technology at 266MHz or greater. Of course, the overall performance of the Intel® PC Cameras is improved with greater processing power. Higher-quality video and audio are made available through the use of a high performance CPU such as the Pentium® 4 processor.

Q: Can I use an Intel PC Camera with other software that I own?
A: Yes. The Intel Create & Share® software includes a TWAIN/WIA driver for the Intel PC Cameras. This gives you the added flexibility of using the camera with other TWAIN/WIA-compliant software, such as image editing applications or hardware. Your PC Camera's product manual will provide more information.

Q: Can I import images from other PC peripherals?
A: Yes. The Intel Create & Share software supports any TWAIN/WIA-compliant device, such as a scanner or digital camera.

Q: Can I upgrade my earlier version of the Intel Create & Share® to Windows* 2000 Professional or Windows XP Home or Professional Editions?
A: Yes. The Intel Create & Share 5.0 Upgrade CD for consumers who have upgraded to Windows 2000 or XP is available. For more information, please click here.

Q: I've read that the Intel Create & Share software upgrade for earlier versions will remove and replace all of the software that came with my original version. Is there any way that I can keep my original software when I install the upgrade?
A: The Intel Create & Share software upgrade automatically replaces the entire suite of software from your earlier version with the new user interface and software package. All of the pictures and videos in your Intel® Gallery will automatically be saved.

Q: How can I tell my friends that I have an Intel PC Camera and that I would like to speak with them using my video phone?
A: Intel has provided a simple way for you to notify all of your friends and family of your purchase and let them know that you would like to make a video phone call to them. All you have to do is click on "Help" on the home screen of your Intel Create & Share software and then click on "Tell Your Friends."

Q: Do any Intel PC Cameras allow me to capture video and snapshots when I'm away from my PC?
A: Yes, Intel has two camera models that allow you to take pictures anywhere you want. The Intel® Pocket PC Camera and the Intel® Pocket Digital PC Camera both can be detached from your PC and used as a digital camera. Just remove the USB cord from the camera, slide the camera into a handy carrying case, and hit the road! You can capture digital still images and video with the built-in memory. Then, when you return to you computer, simply download the images into your Intel Gallery and share them over the Internet. Of course, when your camera is connected to your computer, you can do all the stuff that traditional PC Cameras are designed to domake Internet video phone calls, send email postcards, edit short videos, and more!

Q: Sometimes when I'm using my Intel® Pocket PC Camera away from my computer, I notice that it will beep two times and not take a picture. Why does this happen?
A: Check your focus ring to ensure that it has been clicked clockwise into the locked position. When you are away from your computer, you must use the infinity focus position to ensure that all of your pictures are in focus.

Q: What is Intel® Video Phone software?
A: Intel® Video Phone software lets you make video phone calls over a dial-up or broadband Internet connection. Please see the product box for details regarding which video phone application is included with each Intel® PC Camera.

Q: What is the Intel® Gallery?
A: All of your video, still and audio files are stored in the Intel® Gallery, which serves as a digital album. The Intel Gallery is easily accessible from most Intel® Create & Share® software applications, so dragging and dropping any of your digital images between the Gallery and other applications such as Intel® Email Postcard, Intel® Movie Builder, and Intel® Home Page Builder is quick and easy.

Q: What media formats does the Intel® Gallery support?
A: The Intel Gallery supports multiple video, still and audio file formats. The supported file formats are as follows: for video, .avi and .ivs; for snapshots, .bmg, .jpg and .fpx; and for audio, Indeo* audio and G.723. For a detailed product specification on each camera, please visit the individual camera's product page.

Q: Can I add snapshots and video clips from other software and hardware to the Intel Gallery?
A: Yes. As long as the file format matches the supported file formats, you can drop any video, still image or audio file into the Intel Gallery. For instance, you can also import an image using a scanner or a digital camera. In addition, many photofinishers today give you the option of returning your pictures from your standard camera film on a diskette or CD. You can copy these images into the Intel Gallery and use them with your Intel Create & Share software applications.

Q: Where do I go to find Intel PC Camera drivers for Microsoft* Windows* 2000?
A: Intel has released Intel PC Camera drivers for earlier versions of the Intel® PC Cameras for use with Microsoft* Windows* 2000. Please note that these downloads contain camera drivers only and do not include any Intel Create & Share software applications. For more information about Windows 2000 drivers, please visit the Intel® PC Camera drivers for Microsoft Windows 2000 page. Alternatively, an Intel Create & Share Software Upgrade CD is available that will upgrade older versions of Intel Create & Share software to version 5.0. The 5.0 version of the Intel Create & Share software supports both Windows 2000 and Windows XP. For more information about the Intel Create & Share Software Upgrade CD please visit this page.

Q: Can I add snapshots and video clips from other software and hardware to the Intel Gallery?
A: Yes. As long as the file format matches the supported file formats, you can drop any video, still image or audio file into the Intel Gallery. For instance, you can also import an image using a scanner or a digital camera. In addition, many photofinishers today give you the option of returning your pictures from your standard camera film on a diskette or CD. You can copy these images into the Intel Gallery and use them with your Intel Create & Share software applications.

Q: What factors can influence the performance of video communications over the Internet?
A: Various factors affect the speed and quality of video communication through your Internet connection. These include:

• Processor speed: In general, the faster your system processor, the better your video performance.
• Internet traffic: During peak load conditions, the Internet uses many "hops" to make point-to-point connections. The more hops, the slower the effective bandwidth of the connection, andas a resultthe slower your video.
• Local ISP traffic: Like the Internet itself, a local ISP may have certain times when it experiences peak load conditions for the customers it services.
• Concurrently running applications: If other applications are running concurrently on your system, they take up system resources and can limit video performance.
• Video capture device: The type of video capture device you're using can also impact performance. For example, a capture device with a dedicated video capture board or a system that has an integrated video capture processor generally provides better performance than a capture device that uses the parallel port on your computer.

Q: What can I do to improve the performance of my video over the Internet?
A: Faster Intel® Pentium® processor-based systems, such as the Intel® Pentium® 4 processor, can improve your overall system performance and video performance. Additionally, you may want to ask your local Internet Service Provider (ISP) about its peak load timesand avoid those times.

For Intel Video Phone 5.0:
To improve video and audio performance during an Internet video phone call, you can select the size of the video being sent, move along a sliding scale between smoother video and sharper image. If there is a problem with echo during a call, echo cancellation is available.

Q: What improvements do the Intel® PC Cameras offer to people using the Intel® Pentium® III processor or the Intel® Pentium® 4 processor?
A: The overall performance of the Intel® PC Cameras is improved with greater processing power. Higher-quality video and audio are made available through the use of a high-performance CPU such as the Pentium 4 processor.

Q: What is a Universal Serial Bus (USB) port, and how can I tell if my system has one?
A: A USB port is an interface standard for connecting peripherals to your PC. You can check your PC's user manual or ask your PC manufacturer to see if your computer has one. See what a USB port on the back of a computer looks like.