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Support Services
Year 2000




Customer Support Phone Numbers

Contents:

North America Customer Support Center

Product Category Telephone Hours of operation
Intel� PC Camera Products

Intel� Play� Toys

Intel� Audio Players

Intel� Wired and Wireless Series Peripherals

(916) 377-7000 07:00 to 20:00
(US Pacific time)
Monday-Friday
08:00 to 16:00 (US Pacific time)
Saturday
10:00 to 16:00 (US Pacific time)
Sunday
Processors (916) 377-7000 07:00 to 17:00
(US Pacific time)
Monday-Friday
Network Products (916) 377-7000 07:00 to 17:00
(US Pacific time)
Monday-Friday
Networking Systems Product PPI (800) 404-2284 07:00 to 17:00
(US Pacific time)
Monday-Friday
Intel® AnyPoint" Network (916) 377-0283
This is a toll number. To submit a web case to our technical staff see www.intel.com/anypoint/support
07:00 to 20:00
(US Pacific time)
Monday-Friday
07:00 to 15:00
(US Pacific time)
Saturday
Motherboards and Servers (800) 404-2284
This is a "Pay per incident" number.
07:00 to 17:00
(US Pacific time)
Monday-Friday
Pre-Sales Inquiries (800) 538-3373 We recommend that you contact your local dealer or distributor before calling Intel.
Support Services Information General information Click the links to the left for information.
Mailing address:
North American Service Center
Intel Customer Support, JF1-275
5200 NE Elam Young Parkway
Hillsboro, OR 97124-6497 USA

Latin America Customer Support Center

Product Category Telephone Hours of operation
Intel® PC Camera Products

Intel® Play� Toys

Mexico
001-800-462-4240
after the message dial
800-368-2387
10:00 - 20:00
(Costa Rica time)
Monday-Friday
Colombia
980-911-0010
after the message dial
800-368-2387
Guatemala
99-99-190
after the message dial
800-368-2387
Brazil
(Embratel)
000-8010
after the message dial
800-368-2387
(Intellig)
0800-8888-288
after the tone dial
800-368-2387
Chile Mainland and Juan Fernandez Islands
800-225-288
after the message dial
800-368-2387
Chile Easter Island
000-311
after the message dial
800-368-2387
Venezuela
800-11-120
after the message dial
800-368-2387
Xircom® Networking and PC Peripherals (805) 375-8117 07:00 to 17:00
(US Pacific time)
Monday-Friday
Mailing address:
Latin America Service Center
1900 Prairie City Road FM-7 Building
Folsom, CA 95630-9599 USA

European Customer Support Center

Product Category Telephone Hours of operation
For post-sales technical support in Europe, the Middle East and Africa, support is offered in the following languages:
  • English
  • French
  • German
  • Italian
  • Spanish
Belgium
02 714 3182
08:30 to 16:00
(UK time)
Monday-Friday
Denmark
38 487077
Finland
9 693 79297
France
01 41 91 85 29
Germany
069 9509 6099
Holland
020 487 4562
Italy
02 696 33276
Norway
23 1620 50
Spain
91 377 8166
Sweden
08 445 1251
United Kingdom
0870 607 2439
Xircom branded product support (Dutch language support) Belgium
02 714 3181
09:30 to 17:00
(Local time)
Monday-Friday
Holland
020 487 4547
Intel® LANDesk® Management Suite
Benelux Customers
Belgium
Zenon Systems Management
(32) 2 234 6399
08:30 to 17:30
(Local time)
Monday-Friday
Netherlands
Zenon Systems Management
(31) 70 4262165
08:30 to 17:30
(Local time)
Monday-Friday
Intel® LANDesk® Management Suite
French Customers
France
Ilion/Landis
France

(33)(0) 1-41-18-35-00
09:00-12:30 & 13:30-17:30
(UK time + 01:00)
Monday-Friday
France
Access-it
Contact: M. Lapauw
(33) (0) 3 20 61 95 00
08:00-18:00
(Local time)
Monday-Friday
France
Technologies Evolutives
(33) (0) 1 41 11 39 04
09:30-12:30 & 14:00-17:30
(UK time + 01:00)
Monday-Friday
Intel® LANDesk® Management Suite
Germany, Austria and Switzerland Customers
Germany
Compu-Shack Electronic GmbH
(49) 1908 75522
09:00-12:00 & 13:30-1700
Monday-Thursday
11:00-18:00
Friday
(UK time + 01:00)
Germany
Matrix 42
(49) 6102 816140
08:00 - 17:00
(Local time)
Monday-Friday
Germany
Magelan
(49) 89 1399390
08:00 - 18:00
(Local time)
Monday-Friday
Microtronica, Austrian and Swiss Customers
(41) 181 76228
09:00-12:00 and 14:00-17:00
(Local time)
Monday-Friday
ADA-Orgaplus SystemHaus GmbH
(49) 711 726789 6825
08:00 - 17:00
(Local time)
Monday-Friday
Corporate Software
(49) 89 94580525
08:00 - 18:00
(Local time)
Monday-Friday
Intel® LANDesk® Management Suite
Italian Customers
Italy
Datika SRL
(39) 02 2885 1311
09:00 to 13:00 &
14:00 to 18:00
(UK time + 01:00)
Monday-Friday
Intel® LANDesk® Management Suite
Middle East Countries Customers
Dubai
Intertec System LLC
(971) 4 222 1338
08:00 to 13:00 &
15:50 to 19:00
(Local Time)
Saturday-Wednesday

08:00 to 14:00
(Local Time)
Thursday

Intel® LANDesk® Management Suite
Scandinavian Customers
Norway, Sweden, Finland and Denmark
PC SYSCOM
Scandinavia AS

(47) 67-11-88-00
09:00 to 16:00
(UK time + 01:00)
Monday-Friday
Intel® LANDesk® Management Suite
United Kingdom Customers
NetMan DMS
(44) (0) 7004 526337
09:00-17:00
(UK time)
Monday-Friday
LYNX Technology
0870 1224466
09:00-17:00
(UK time)
Monday-Friday
NetworkD Europe Ltd.
(44) (0) 1256-338-470
09:00-17:00
(UK time)
Monday-Friday
SSI Computer Services Ltd.
(44) (0) 20 8662 8203
09:00-17:00
(UK time)
Monday-Friday
Mailing address:
Branded Products Support Centre
Intel Corporation (UK), Ltd.
Pipers Way
Swindon, Wiltshire
England SN3 1RJ

Japan Customer Support Center

Product Category Telephone Hours of operation
Intel® Branded Products 0120-868686
(toll-free)
09:00 to 17:00
(Japan time)
Monday-Friday
Mailing address:
Intel Hotline Service
Intel K.K.
5-6 Tokodai, Tsukuba-shi,
Ibaraki-ken, 300-2635, Japan

Asia-Pacific Customer Support Center

Product Category Telephone Hours of operation
Intel Branded Products

Intel� PC Camera Products

Intel� Play� Toys

Intel� Audio Players

Australia
(1800) 649-931
09:00 to 17:00
(Sydney time)
Monday-Friday
Hong Kong
(852) 2 844-4456
09:00 to 17:00
(Hong Kong time)
Monday-Friday
Korea
(822) 767-2595
09:00 to 17:00
(Seoul time)
Monday-Friday
Singapore
(65) 6213-1311
09:00 to 17:00
(Singapore time)
Monday-Friday
Taiwan
2 2545-1640
09:00 to 17:00
(Taiwan time)
Monday-Friday
(800) 820-1100
China
09:00 to 17:00
(China time)
Monday-Friday
Malaysia
(1800) 80-1390
09:00 to 17:00
(Malaysia time)
Monday-Friday
New Zealand
(0800) 444-365
11:00 to 17:00
(New Zealand time)
Monday-Friday
Philippines
(1800) 1-651-0117
09:00 to 16:00
(Manila time)
Monday-Friday
Indonesia
(803) 65-7249
09:00 to 16:00
(Indonesia time)
Monday-Friday
Thailand
(1800) 6310003
09:00 to 16:00
(Thailand time)
Monday-Friday
Pakistan (via Philippines)
(63) 2-636-8415
09:00 to 16:30
(Pakistan time)
Monday-Friday
Vietnam (via Philippines)
(63) 2-636-8416
09:00 to 16:00
(Vietnam time)
Monday-Friday
India
(0006517) 830-3634
Manual toll free. From India, you need an IDD-equiped phone.
09:00 to 17:00
(India time)
Monday-Friday
General Product Information Australia
(61) 2-9937-5800
 
Intel Singapore and
Other APAC Countries
(65) 213-1000
 
Mailing address:
Intel Customer Support Asia Pacific
G/F MN5 Building, Gen. V. Lim Street
cor. South Superhighway
Makati City, 1233 Philippines

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